Conditions
Daniela Mellis
41 Carrer Sant Llorenc
07530 Sant Llorenc
Majorca
Balearic Islands
Spain
Contact : support@holisticberlin.com
VAT: ESZ0553539J
Contact: support@holisticberlin.com
General Terms and Conditions of holisticberlin
§1 Applicability to entrepreneurs and definitions
(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity (Section 13 of the German Civil Code).
§2 Conclusion of a contract, storage of the contract text
(1) The following provisions on the conclusion of the contract apply to orders via our online shop .
(2) In case of conclusion of the contract, the contract is concluded with
Daniela Mellis
41 Carrer Sant Llorenc
07530 Sant Llorenc
Majorca
Balearic Islands
Spain
Contact : support@holisticberlin.com
VAT: ESZ0553539J
Contact: support@holisticberlin.com
came about.
(3) The presentation of goods in our online shop does not constitute a legally binding contractual offer on our part, but is merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
(4) Upon receipt of an order in our online shop, the following provisions apply: The consumer submits a binding contractual offer by successfully completing the ordering process provided in our online shop.
The order is placed in the following steps:
1) Selection of the desired goods
2) Confirm by clicking the “Order” button
3) Checking the information in the shopping cart
4) Press the “Checkout” button
5) Log in to the online shop after registering and entering your login details (email address and password).
6) Re-checking or correcting the data entered.
7) Binding submission of the order by clicking on the button “order with payment” or “buy”
Before submitting the order, the consumer can return to the website where the customer's information is recorded by clicking the "Back" button in their internet browser after checking their details. They can correct any input errors or cancel the order process by closing the internet browser. We will immediately confirm receipt of the order via an automatically generated email ("order confirmation"). This email constitutes our acceptance of your offer.
(5) Storage of the contract text for orders placed via our online shop: We will send you the order details and our General Terms and Conditions by email. You can also view the General Terms and Conditions at any time at https://www.holisticberlin.com/agb. For security reasons, your order details are no longer accessible via the internet.
§3 Prices, shipping costs, payment, due date
(1) The prices quoted include statutory VAT and other price components. Any shipping costs are added.
(2) The consumer has the option of paying in advance/instant transfer, PayPal and credit card.
(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.
§4 Delivery
(1) Unless clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Delivery generally takes place within 3-5 working days. In the case of advance payment, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer, and for all other payment methods, the delivery period begins on the day after the contract is concluded. If the delivery period falls on a Saturday, Sunday, or public holiday at the place of delivery, the delivery period ends on the next working day.
(2) The risk of accidental loss and accidental deterioration of the goods sold shall pass to the buyer only upon delivery of the goods to the buyer, even in the case of a sale by dispatch.
§5 Retention of title
We reserve ownership of the goods until the purchase price has been paid in full.
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§6 Right of withdrawal of the customer as a consumer:
Right of withdrawal for consumers
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must
Daniela Mellis
41 Carrer Sant Llorenc
07530 Sant Llorenc
Majorca
Balearic Islands
Spain
Contact : support@holisticberlin.com
by means of a clear statement of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
End of the cancellation policy
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§7 Cancellation form
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
To:
Daniela Mellis
41 Carrer Sant Llorenc
07530 Sant Llorenc
Majorca
Balearic Islands
Spain
Contact : support@holisticberlin.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of the consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only if notification is made on paper)
__________________
Date
__________________
(*) Delete as appropriate.
§8 Warranty
The statutory warranty regulations apply.
§9 Contract language
The contract language is exclusively German.
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§10 Contact
please write to
Email: support@holisticberlin.com
§11 Exchange
Reduced goods are excluded from exchange.
Exchanged (unopened) goods will be credited with a store credit (goods voucher).
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Status of the General Terms and Conditions November 2024
