HOC Holistic and Organic Care Ltd.

Level 4, Centris Business Gateway, Triq Is-Salib Ta' L-Imriehel, Birkirkara CBD 3020, Malta

COL: C103868

Contact: support@holisticberlin.com

General Terms and Conditions of holisticberlin

§1 Applicability to entrepreneurs and definitions

(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his or her commercial nor his or her independent professional activity (Section 13 of the German Civil Code).

§2 Formation of a contract, storage of the contract text

(1) The following provisions on the conclusion of the contract apply to orders via our online shop   .

(2) In case of conclusion of the contract, the contract is concluded with

HOC Holistic and Organic Care Ltd.

Level 4, Centris Business Gateway, Triq Is-Salib Ta' L-Imriehel, Birkirkara CBD 3020, Malta

COL: C103868

Contact: support@holisticberlin.com

came about.

(3) The presentation of the goods in our online shop does not constitute a legally binding contractual offer on our part, but is merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
(4) When an order is received in our online shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the ordering process provided in our online shop.

The order is placed in the following steps:

1) Selection of the desired goods
2) Confirm by clicking the "Order" button
3) Checking the information in the shopping cart
4) Press the button "Checkout"
5) Login to the online shop after registering and entering your login details (email address and password).
6) Re-checking or correcting the respective data entered.
7) Binding submission of the order by clicking on the button “order with payment” or “buy”

Before bindingly submitting the order, the consumer can return to the website on which the customer's details are recorded by pressing the "Back" button in the Internet browser they are using after checking their details and correct any input errors or cancel the order process by closing the Internet browser. We will immediately confirm receipt of the order by sending an automatically generated email ("order confirmation"). This is our acceptance of your offer.

(5) Storage of the contract text for orders via our online shop: We will send you the order data and our general terms and conditions by email. You can also view the general terms and conditions at any time at https://www.holisticberlin.com/agb. For security reasons, your order data is no longer accessible via the Internet.

§3 Prices, shipping costs, payment, due date

(1) The prices stated include statutory VAT and other price components. Any shipping costs are added.

(2) The consumer has the option of paying in advance/instant transfer, PayPal and credit card.

(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for dispatch immediately. Delivery is usually made within 3-5 working days. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the goods sold shall pass to the buyer only when the goods are handed over to the buyer, even in the case of a sale by dispatch.

§5 Retention of title

We reserve ownership of the goods until the purchase price has been paid in full.

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§6 Right of withdrawal of the customer as a consumer:

Right of Withdrawal for Consumers

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

cancellation policy

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier designated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must contact us

HOC Holistic and Organic Care Ltd.

Level 4, Centris Business Gateway, Triq Is-Salib Ta' L-Imriehel, Birkirkara CBD 3020, Malta

COL: C103868

Contact: support@holisticberlin.com

Email orders@holisticberlin.com

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

end of the cancellation policy

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§7 Cancellation form

sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

To:

HOC Holistic and Organic Care Ltd.

Level 4, Centris Business Gateway, Triq Is-Salib Ta' L-Imriehel, Birkirkara CBD 3020, Malta

COL: C103868

Contact: support@holisticberlin.com

Email orders@holisticberlin.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer(s)

_____________________________________________________

address of the consumer(s)


_____________________________________________________

Signature of the consumer(s) (only if notification is on paper)

__________________

Date

__________________

(*) Delete as appropriate.

§8 Warranty

The statutory warranty regulations apply.

§9 Contract Language

The contract language is exclusively German.

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§10 Contact

please write to

Email: orders@holisticberlin.com

 

§11 Exchange

Reduced goods cannot be exchanged.

Goods to be exchanged (unopened) will be credited with a store credit (goods voucher).

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Status of the General Terms and Conditions July 2024